Terms and Conditions
Our Contact details:
20 vanguard Way
Essex SS3 9RA
Tel: 01702 298 888
(All calls may be recorded for training and Quality Control Purposes)
Fax: 01702 294 225
Email: [email protected]
Vat Number GB243 2555 77
Please note, A Oppenheimer & Co Ltd will appear on your Credit Card invoice / statement
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all major credit and debit cards, excluding American Express. For cheque payments, please select this option from the drop down menu, once we receive payment we can despatch your order. Cheques are to be payable to Cadogan please.
Please note that your payment will be taken by A Oppenheimer & Co Ltd and this name will appear on your Card Statement. Payments are normally processed via our third party payment agents either Sagepay or Paypal.
Shipping And Handling Orders will be sent via one of our appointed carriers, orders over £179.99+ VAT (ie £215.98 INCLUDING VAT) to UK mainland are carriage paid (with the exception of bulk deals which carry special carriage arrangements), orders under this are charged at £7.99+ VAT. (Drop shipping customers will be charge just £3.50 + VAT for UK deliveries regardless of size and with no carriage paid level.) All packages will need to be signed for so please try to give an address where someone will be able to sign for your goods. For heavier orders to Northern Ireland over 2kg an additional charge of £3 carriage charge will be made. Delivery restrictions apply to certain goods sold - specific instructions are on the website.
Please also note that shipping to any location other than UK Mainland is considered export and carriage is charged at cost upon enquiry.
Delivery Schedule Once your order has been placed you will normally receive your order within 5 working days.
Back Orders, if we are out of stock of any items we will keep item on back order for one month, at which time the order will be cancelled, should you still require items after this time we would ask you to contact us and advise us of this. Please note overseas customers back orders will be held until the next available order, due to the cost of shipping we are unable to send back orders overseas without charging again for carriage.
Tax Charges For orders made VAT is added at the prevailing rate. European customers must provide a valid VAT number in order to be exempt from UK VAT charges.
Guarantee We guarantee your satisfaction. Your statutory rights are guaranteed.
Reaching Us If you need to reach us, please email us on [email protected].. We aim to answer all email enquiries within one working day. Telephone support is available by ringing 01702 298 888 (calls may be recorded)
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes: your name,address, telephone number and email address. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should email us.
Returns Policy In the unlikely event that you encounter any faults with these products we will be happy to replace them. If you are unsatisfied with the purchased items these may be returned within 14 days of delivery and the value of the items will be refunded to you. Your statutory rights are not affected. In both instances please email us at [email protected] and we will tell you the quickest way to resolve your particular issue..
Returns can be sent back to us at Cadogan-Gifts, 20 Vanguard Way, Shoeburyness, Essex SS3 9RA
Orders that have been personalised or engraved cannot be cancelled once they have entered production. If you still require to cancel the order beyond this point the whole of the order value will still be charged.
If you wish to cancel your order you can notify us during office hours by email to [email protected] or by telephone (01702 298888) before the goods have been placed into production.
Where goods have already been dispatched to you a refund is not possible.
Cadogan reserves the intellectual rights over all images on our website. You may use images to promote our products with our permission. Should we discover copy products being sold using our images we reserve the right to take appropriate legal and restrictive action ,we also reserve the right to close your account and deny access to purchasing our products.
CADOGAN IS COMMITED TO ETHICAL TRADING
At A. Oppenheimer & Co Ltd (Cadogan) we support Ethical Trading and especially the movement to promote improved working conditions for workers throughout our supply chain. We actively encourage our suppliers to comply with National Law and international labour standards and general common sense good and fair practice.
We are especially aware of the dangers to migrant workers, part timers, women and home workers and of course we have particular concern to ensure that there should be no exploitation of children in the production of any of our products.
We seek to ensure that we and our suppliers meet at least the following labour standards:
- Employment should be; free and not forced, bonded or involuntary and employees should be free to leave with notice should they wish to. Deposits, ID papers and other materials should not be required to be lodged with employers
- Child labour will not be used.
- No racial, sexual or other forms of discrimination are practiced
- Conditions of work are safe and hygienic, specific attention should be paid to avoiding injury and accident as a result of employment. Workers should be trained properly. Safe drinking water and sanitary conditions for the storage of food should be provided.
- Rights to collective bargaining and freedom of association should be allowed
- An open attitude should be adopted by employers to Trades Unions
- Excessive working hours should not be worked and a fair living wage should be paid in accordance with national legal standards.
- Where possible regular work should be provided, subject to National Legislation.
- Physical, sexual or verbal abuse or any form of harassment is prohibited.
- Sensitive information held on employees will be treated discretely and in confidence and not used in any for coercion or exploitation
We encourage and seek external advice, reports and inspection and would seek to act in a timely manner should we receive any information which would suggest that any of our suppliers is failing to comply with our standards.
We are sensitive to the needs of employers, the need for economic good sense and the need to be given a chance and so we work together with managers to try and improve conditions with a team approach. Should serious breaches of good practice persist, we undertake to terminate such a relationship.
We undertake to try and work with our suppliers to have realistic time frames to produce goods such that they do not feel pressured into breaching standards.
We do not have any involvement as a company with the production, distribution or selling of military arms.
We will not be involved in the violation antitrust or completion laws and seek to provide a fair product at a fair price. We will always compete fairly with our competitors and not breach third party intellectual rights.
We will deal honestly with government bodies and third parties. We will not indulge in bribery or falsification.
Ethical Trading Standards are the responsibility of the whole company in any purchasing decision and are co ordinate and reviewed and resourced at Board level.
We seek to source goods produced in an environmentally responsible manner. We seek to minimize the impact on the environment in the production and distribution of our goods by disposing of waste responsibly, minimizing the use of packaging and scarce resources, where possible recycling. We seek to minimize within the confines of safety the use of energy in the production processes.
This standard can be considered as a public announcement, to both customers and suppliers alike, of our intention to comply with ethical trading standards.